VALZEST CUSTOMER CARE

Shipping & Delivery

From our collection to your jewelry box. Here’s what to expect as your Valzest order makes its way to you.

Processing

2–5 business days

Estimated Transit

7–15 business days after dispatch

Free Shipping

On orders of US$50 or more

Processing and transit times are separate. Delivery estimates are not guaranteed dates. Weekends, public holidays, customs checks, weather, and carrier delays may affect timing.

Preparing & Shipping Your Order

Orders are normally processed within 2–5 business days after payment confirmation. Estimated transit is 7–15 business days after dispatch, depending on the destination and carrier. Business days generally exclude weekends and public holidays.

Shipping availability, options, and applicable charges are shown at checkout. Orders of 50 or more qualify for free shipping. Please review delivery details before completing your purchase.

Tracking Your Delivery

When tracking details are available after dispatch, use the link in your shipping confirmation email to follow carrier updates. New tracking numbers may take time to show activity.

Check your spam or junk folder if you cannot find your shipping email. Contact us with your order number if you need help. Some orders may arrive in separate parcels with different tracking details.

Addresses & Order Changes

Please check your delivery address before placing an order. If you need a correction or cancellation, Contact us promptly. Changes may not be possible once processing or dispatch has begun. This does not affect applicable statutory cancellation rights.

If an incorrect address requires reshipment, we will explain any applicable charges before arranging it.

International Delivery

Available destinations are confirmed at checkout. International orders may be subject to customs review and additional import charges. Review any duty and tax information shown at checkout; if it is unclear what is included, Contact us before ordering. Customs processing may extend delivery time.

Need Help with a Delivery?

My tracking has stopped updating. What should I do?

Tracking can pause between carrier scans. If the estimated delivery period has passed or you are concerned, Contact us with your order and tracking numbers so we can investigate.

Tracking says delivered, but I cannot find my parcel.

Check your delivery location and ask anyone who may have accepted it. If you still cannot locate the parcel, Contact us. We will review the shipment with the carrier. A delivery scan alone does not override your rights where goods have not been delivered.

What if my item arrives damaged, incorrect, or incomplete?

Contact us with your order details and describe the issue. Photos, if available, can help us review it. Missing photos or packaging do not automatically remove your legal rights. See our Return Policy for the next steps.