VALZEST CUSTOMER CARE

Returns & Refunds

Clear steps, helpful support, and a little peace of mind. Here’s what to know if you need to return a Valzest purchase.

30 Days

To request a change-of-mind return.

Unused & Complete

With original packaging and accessories.

No Restocking Fee

Return postage may apply.

Original Payment

For approved refunds.

This summary covers our voluntary return policy. Your statutory consumer rights remain unaffected.

Start with a Message.

Get in Touch

Send us your order number or proof of purchase and identify the piece you wish to return.

Receive Instructions

For a voluntary return, wait for confirmation and the correct return address before shipping.

Pack & Send

Include all supplied pieces and accessories, protect delicate chains and earring posts, and keep proof of postage. A tracked service is recommended.

Request a Return

The address on your original parcel may not accept returns. Prior approval is not required to exercise a statutory withdrawal right.

The Details

Return Eligibility

We offer a voluntary 30-day change-of-mind return window. Contact us within 30 calendar days after receiving your item to request a return.

Items must be unused and complete, with their original product packaging, any supplied care instructions, and all included accessories. Under this voluntary policy, jewelry must not have been worn.

Opening the outer shipping package to inspect your order does not, by itself, make it ineligible. Items used, altered, damaged after delivery, or missing parts do not qualify for voluntary change-of-mind returns.

These conditions do not limit your statutory rights or claims relating to faulty, misdescribed, damaged-on-arrival, incorrect, or incomplete goods.

Damaged, Faulty or Incorrect Items

Contact us as soon as you discover an issue with your order. Include your order details and a description of the problem. Photos, if available, may help us review it. Missing photos or original packaging do not automatically remove your legal rights.

We will arrange an appropriate remedy in accordance with applicable law, which may include replacement parts, replacement, repair, or a partial or full refund. Valzest covers necessary return shipping for faulty, damaged-on-arrival, or incorrect goods.

The voluntary 30-day window does not shorten any statutory period for reporting a fault or requesting a remedy.

Return Shipping & Fees

For change-of-mind returns, you pay return postage. The cost depends on the carrier, parcel, and return destination. Contact us for the correct address before sending your item.

For faulty, damaged-on-arrival, or incorrect goods, we cover necessary return shipping and explain how it will be arranged.

We do not charge a restocking fee.

Original delivery charges are not refunded for voluntary change-of-mind returns unless required by law. Applicable delivery charges will be refunded where required for a statutory cancellation or faulty-item remedy.

Refunds

After receiving and inspecting your return, we will notify you of the outcome. Approved refunds are issued promptly to the original payment method. If we confirm that no return is needed, we will explain the refund arrangements. Any applicable legal deadline takes priority.

Refunds cover the amount actually paid for the returned item, including applicable item taxes and accounting for discounts. Refundable delivery charges are handled as described above.

Your bank or payment provider may require additional time to display the refund. Contact us if you need help tracing an issued refund.

If a voluntary return does not meet our conditions, we will explain why and discuss the available options. We will not refuse a remedy or apply deductions contrary to your statutory rights.