Frequently Asked Questions

Choose your item and any available size, color, or style options, add it to your cart, and continue to checkout. Review your selections, delivery address, and order total before completing payment.

Contact us as soon as possible with your order number and the change you need. We will check whether an update is still possible before dispatch. If your parcel is already in transit, we may be unable to stop delivery and will explain the next steps. This does not affect any statutory cancellation rights.

Check your spam or junk folder first. If you still cannot find it, contact us with the name and email address used at checkout so we can help locate your order.

Contact us immediately with your order number and the correct address. We will check whether it can still be updated. Address changes cannot be guaranteed after processing or dispatch has begun.

Yes, orders of US$50 or more qualify for free shipping. Available delivery options and any applicable charges are shown at checkout. See our Shipping Information for further details.

Delivery times vary by destination and shipping method. Please review our Shipping Information and any delivery estimates shown at checkout. If you need a piece for a specific occasion, contact us before ordering.

If you have received a shipping confirmation with a tracking link, use it to view the latest carrier updates. New tracking details may take time to show activity. If you cannot find your tracking information, contact us with your order number.

Check your shipping updates for additional parcels. If tracking shows delivery, check the delivery location and ask anyone who may have accepted it. If a piece or part of a set is still missing, contact us with your order details and tell us what you received so we can investigate.

For a voluntary change-of-mind return, contact us within 30 calendar days after receiving your item. Include your order details and identify the piece you wish to return. Contact us before mailing it so we can provide the correct return address and instructions. See our Return Policy for full conditions. Your statutory rights remain unaffected.

Under our voluntary change-of-mind policy, items must be unused and complete, with their original product packaging and any supplied accessories. Opening the outer shipping package to inspect an item does not, by itself, make it ineligible. These conditions do not limit your statutory rights or claims for faulty, incorrect, or incomplete goods.

You pay return postage for a change-of-mind return. Valzest covers necessary return shipping for faulty, damaged-on-arrival, or incorrect goods. We do not charge a restocking fee. See our Return Policy for full details and applicable statutory rights.

Contact us with your order details and a description of the issue. Photos, if available, can help us review it. We will explain the appropriate remedy and whether a return is needed.

Please review the individual product page for available materials, measurements, and size or style options before ordering.

Refer to the care information provided on the product page for the specific piece and its materials.

Payment methods available for your order are displayed at checkout. Review the options shown there before completing your purchase.

Payment processing details and any applicable confirmation are shown during checkout and in your order confirmation.